Frequently Asked Questions
Do you have an order number?
Please reply to your order confirmation e-mail directly.
Want to change your shipping address?
Click "Update Shipping Address" on your confirmation e-mail.
Was your order marked delivered?
Sometimes carriers pre-mark packages as delivered. Please wait 2 days before contacting the carrier.
Do you have a pending or double charge?
Checkouts that fail postal code verification may appear as pre-authorizations. They will reverse after a few days.
Still have a question?
Send us a message and we'll get back to you as soon as possible.